Legal and service terms
Cancellation and Refund Policy
A plain-language summary of cancellation timing, eligibility, and important service-specific exclusions.
These terms should be reviewed by the business before production publication.
Requesting cancellation
Cancellation requests should be submitted through the billing support portal before the next renewal. Cancelling a service does not automatically reverse payments already processed.
RDP eligibility
The currently published service information describes a 48-hour refund window for eligible RDP purchases. Eligibility can depend on usage, policy compliance, and the specific product ordered.
Dedicated-server exclusion
Dedicated servers are manually provisioned and are generally non-refundable once ordered or provisioned. Confirm configuration and location before checkout.
Non-eligible requests
Refunds may be unavailable for policy violations, abuse, cryptocurrency or processing constraints, consumed add-ons, licenses, custom work, or other non-recoverable provisioning costs.
Ask before ordering
If refund eligibility is material to the decision, contact sales with the exact plan before payment and retain the written response.