Question 1

What is an RDP server?

Accepted Answer

An RDP (Remote Desktop Protocol) server lets you access a Windows desktop over the internet. You connect from your device and use apps, files, and browsers as if you were sitting at that machine.

Question 2

What's the difference between Shared RDP and Windows VPS?

Accepted Answer

Shared RDP gives you affordable remote desktop access on shared resources — ideal for browsing, office apps, and general remote work. Windows VPS provides an isolated environment with allocated CPU, RAM, and storage with full administrator access for applications, automation, and heavier workloads.

Question 3

Do I get administrator access?

Accepted Answer

Access is plan-specific. Admin RDP and published Windows VPS configurations describe administrator options, while Shared RDP is designed for standard remote desktop use. Confirm any critical access requirement before ordering.

Question 4

How long does server setup take?

Accepted Answer

Provisioning depends on the product, payment review, location, and current inventory. Ask sales to confirm timing when you have a deadline; dedicated hardware is manually provisioned.

Question 5

Can I choose my server location?

Accepted Answer

Published location availability is shown in the Locations directory and on each plan. Confirm placement before ordering when a precise city or facility is required.

Question 6

Can I upgrade my plan?

Accepted Answer

Upgrade options depend on the platform, hardware, and current capacity. Open a support ticket to confirm what is possible for a specific plan.

Question 7

What operating systems are available?

Accepted Answer

Operating-system options are listed with each published plan. Linux VPS plans provide root access; check the available distributions and versions before ordering.

Question 8

What is your refund policy?

Accepted Answer

The published policy describes a 48-hour window for eligible RDP purchases and exclusions for manually provisioned dedicated servers. Read the Refund Policy for conditions before ordering.

Answers before you choose a server

Frequently asked questions

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